Accountants and Solicitors
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STS support Chartered Accountants and Solicitors in their provision of IT and communications. Practices have passed the day to day and future strategic management of systems to the STS team who effectively provide 24 x 365 telephone, remote and on-site support increasing service levels to ensure the highest availability of their systems which in turn enables them to meet the growing demands placed on them.
Typical services include:
- Remote and on-site support
- Proactive monitoring and maintenance of systems
- Completion of housekeeping tasks
- User application support
- Unlimited Help Desk telephone calls
- Written reports to confirm work carried out and system status
STS is an IT Partner that works closely with company’s to take away the burden and frustration often associated with system maintenance and problem identification and resolution, leaving companies to focus on meeting the needs of their clients.
Benefits:
STS is a single point of contact that takes total responsibility for proactive identification and resolution of problems.
Companies can make an unlimited number of calls to the STS Help Desk.
STS access systems remotely and carry out maintenance behind the scenes.
Issues can be resolved quickly to avoid disruption to the smooth operation
of the business.
Companies are constantly updated of progress with verbal and written reports.
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