Having your IT partner monitor your network can minimise the risks that unforeseen problems pose to the operation of your business. For one London firm of Chartered Accountants, the service STS provides has helped avoid server failures and costly network down time.
STS provide a full managed support service to Bourner Bullock and have taken total responsibility for the management and maintenance of their IT systems. By monitoring key elements of their systems, STS found that two file servers would exceed their maximum capacity within a few months and following discussions with their client, implemented a strategy to resolve the problem.
“Had our Proactive Monitoring Service not been in place, Bourner Bullock would have certainly experienced issues with their network which could have resulted in the loss of data,” said Andrew Walker, Technical Services Director.
“In notifying our client in advance, we were able to plan vital upgrades to their servers and avoid any potential loss of service to the business.”
Analysing key network elements over a period of time allows STS to compile a complete and accurate record of how every aspect of the network is performing.
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| This takes the guesswork out of planning for the future and enables STS to consult with clients to make informed decisions based on a detailed 360 degree view of their network and its components.
Through our Managed IT Support Service we can support organisations with or without in-house IT expertise. The value is also in providing intelligence as to what’s really going on with the network and then being able to take proactive informed actions.
As well as Proactive Monitoring, Capacity Planning and Help Desk provision, the service includes a range of remotely managed processes to ensure continuity of service. ‘House-keeping’ tasks, for example data back-up checks, security updates etc, and the monitoring of key elements; eg. bandwidth utilisation which can provide an early indication of network performance deterioration, are included as part of scheduled investigative routines.
When putting a Managed Support Service Agreement in place, companies should ensure elements relevant to their business are monitored, measured and reported upon regularly. With data presented in a structured format, reports can be disseminated throughout an organisation ensuring transparency is maintained between managed support provider and client, IT staff and management, enabling resources to be better planned to cope with future demands of the business.
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