Managed IT Support Services
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With a managed IT support service from STS you can adopt a smart business model that reduces your operating costs and maximises the performance of your systems, and your employees.
Unlimited contact with our Support Team provides worry-free computing and makes budgeting easy with no hidden costs.
6 reasons why you should use our Managed Support Services:
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| Protect your IT investment and maintain your systems
Incorrectly applied patches and updates can cause serious harm to your systems. We will monitor and correctly apply the relevant updates for your systems and ensure house keeping tasks eg. Data Back-ups are completed correctly. | 2. | Minimise the risks posed by unforeseen problems
By proactively monitoring your network we can identify and resolve problems quickly and often before they affect your business. By ensuring high availability of data your IT systems can provide continuous and effective support to your business, maximise productivity and deliver key services to your customers.
| 3. | Lower your operating costsI
nvest in a shared IT resource and rely on an experienced team to keep your systems running smoothly. Our fully trained IT staff will follow structured processes and proven methodologies to ensure you receive a consistent and timely service.
| 4. | One point of contact who takes full responsibility
With a single point of contact we'll take ownership of your problems and see them through to resolution. We’ll take full responsibility and even liaise with your bespoke business application providers and hardware manufacturers to affect repairs.
| 5. | We support your business 24x7x365
There’s no need for your business to suffer during periods of annual leave or sickness. Relax knowing that we’re always here, monitoring, resolving and improving.
| 6. | Provide valuable information to enable informed decisions
With monthly reports that catalogue the work STS have carried out for you and how your systems are performing, you can ensure that you continue to get the best value from our services and your systems. |
As well as providing flexible business solutions we offer flexible payment options to help you lower the financial impact of IT on your business.
STS focus on your objectives, the return on investment and benefits that technology can bring to your organisation. We succeed by implementing highly relevant solutions that enable you to achieve your goals.
Contact us to discuss your requirements.
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A proactive, responsive IT support service that is adaptive to your needs:
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l Flexible payment options
l Unlimited contact with our IT Support Team
l Proactive monitoring and resolution
l Problems identified and quickly resolved
before they impact your business
l Relevant service packs applied, when
required
l Monthly reports keep you informed
Going on Holiday?
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Case Study:
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Bourner Bullock Case Study (PDF)
| We engaged the services of STS in December 2008 in order to provide a comprehensive support package for our business.
Through some bad experiences previously we were naturally cautious of engaging with a hitherto unknown party for the support of systems which are vital to the productivity of the business but so far we have been delighted with both the smoothness of the transfer between support parties and the value that STS have provided to date through their proactive support service.
I would have no hesitation in recommending the services of STS to other businesses that are looking for a reliable and proactive support partner.
Paul Campion
Practice Manager
Bourner Bullock |
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