Proactive Maintenance

Proactive Network Maintenance

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Having a break/fix service contract can meet some of your business needs, providing you with a replacement without unexpected costs if something fails, usually within a guaranteed response time which is typically four business hours.

Our proactive maintenance services provide this basic level of cover, but we also deploy tools to identify service degradation before it becomes a service affecting problem. On network devices we typically look at error counters and bandwidth utilisation, which when taken over a long period can provide early indicators of network performance deterioration, which are often possible to rectify remotely. We also monitor environmental conditions such as device temperature, because this can indicate failure of the cooling systems which can lead to early-life failure of the device.

We can also use the same tools to alert device failures in an unattended office. If you have a business-hours service contract, the first you may know of a network failure is when staff get to site in the morning. With a 4-hour response contract, this means that you wouldn’t be up and working again until lunchtime. For a small premium we’ll monitor your network overnight, and if we detect a failure we’ll despatch an engineer. If the fault occurs before 05:00, this means our engineer will be at your site when the office opens, minimising the downtime and disruption to your business.

Next Steps

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